Refund policy

Although we do our very best to pack every order with care, there are times when a package might get damaged during it’s journey to your door. Due to the nature of our product we allow returns within a fourteen (14) day period for damaged goods only. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is damaged or arrived in an un-fit state so that we can evaluate the issue and make it right. Please contact us at admin@artisangranola.co.uk within 14 days of receipt. Photographic evidence of damage is required or the return of the damaged item in order to request a replacement or refund. Please return your items to us at the following address: Princess Street, Unit 5, Rochdale OL12 0HA, United Kingdom. This does not affect your statutory rights. We do not refund the cost of sending the goods back.     

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at admin@artisangranola.co.uk.